Delivery Policy:

We offer free delivery to UK for orders above £40.

Orders are dispatched from Wellivo Monday to Friday (excluding Bank Holidays). The order will be dispatched the same day if it is placed before 2pm. Any order after 2pm or at the weekends will be dispatched the next available working day.



All deliveries are made by registered courier and will require a signature upon delivery. A calling card will be left at your address if nobody is at home to receive the parcel and sign. Further instructions could be found on this card.

Please take extra attention to input your delivery address (including house number and postcode) correctly before submitting your order. We are unable to refund or re-send orders that are lost in the post due to the wrong labeling. It is your responsibility to provide accurate and sufficient delivery address.

All orders are expected to arrive between 3 to 5 days after dispatching. However, in very rare occasions this may take longer because of unforeseen circumstances. A parcel which is not delivered within 15 working days is considered as the lost parcels by Royal Mail. In such occasions, report the case to us at We will re-send your order at no extra cost (providing this is not because of wrong address provided by you).